FAQ’S FOR PERGOLA OLYMPIA

 
 

Is the site fully covered & protected from the elements?

Yes, the venue is completely covered.

The sun is shining, can I bask in it?

Our roof is clear perspex, so the sun will shine through.

It is raining, will I get wet?

No, we have you covered… quite literally!

Do you have a phone number?

Yes, all guests who book with us are provided with our phone number. Please refer to the booking confirmation we sent you.

How many bars are there?

We have one large L-shaped bar.

How many restaurants are there?

We have three amazing restaurants for you to try! Take a look at ‘The Food’ section on our website for information on the restaurants’ and menu! 

What about if we just want drinks?

You are more than welcome to just enjoy drinks.

Do you show sport? 

We do not usually show sport however we make exceptions for huge events. Please email contact@pergolapolympia.com for more information.

You are fully booked on my requested date & time; do you have other venues I can contact?

Yes, we have 

Pergola Paddington – contact@pergolapaddington.com

The Prince – contact@theprincelondon.com

Feast Bar & Kitchen – contact@feastbarandkitchen.com

How long can we have the table for?

We have two booking sessions – 

If your booking is between 12 & 2:30pm we would ask for the table back for our evening bookings by 5pm. If your booking is from 5pm, you are welcome to have the table for the duration of the evening. 

Can we extend our lunch time booking into the evening?

If there is availability we will do our best to accommodate you. Please contact the reservations team in advance, on contact@pergolaolympia.com

You are fully booked on my requested date & time, is there any way I can get a table?

Yes, we quite often receive cancellations, so please do contact the reservations team on contact@pergolaolympia.com

and we will do our best to accommodate you. Alternatively, we have walk in tables available which are assigned on a first come, first serve basis.

Does all my party need to arrive at the booking time?

We ask that all of your party arrives within a 30-minute window of your allocated reservation time. We will do our best to seat latecomers but cannot guarantee entry. If you are running late, please call the team on site using the telephone number provided in your confirmation email.

Someone in my party will arrive after the 30-minute window, is this ok?

If you have one or two people who might be a little later, please speak to the hosts on arrival and they will do their best to accommodate them.

We are running late for our booking! What shall we do?

Please give the team on-site a call or text via the telephone number in your confirmation email and they will hold the table for you.

Can I take food off site?

Yes! You are more than welcome to take your food away with you.

Are you wheelchair accessible? 

Yes, we are fully accessible for wheelchair users. Including toilet facilities. If you require any special assistance, please do let us know in advance. 

Can I bring my baby/child with me?

Yes, we welcome children with open arms - we just ask that you make sure they are being supervised by an adult at all times. Please note that after 5pm, we kindly ask that we have no under 18’s on site. This is owing to our license, which restricts their entry after this time.

Do you have high chairs?

Yes, we do have highchairs available. You can either request this when booking or ask the host on arrival.

Can I bring a pushchair/buggy with me?

Yes, please let us know in advance and we will arrange for you to have a table with a little more space around it.

Can I bring my own food or drink with me?

We don’t allow any external food or drink to be consumed on site. We also don’t allow any drinks that have been purchased onsite to be taken off site.

Can I bring a birthday cake with me?

Yes, please do let us know in advance! We don’t allow any external food or drink to be brought onsite, but we make an exception for Birthday cake! 

We are celebrating an occasion; can we decorate our table? 

Yes! Balloons and banners most welcome but please, no confetti.

Can I bring my dog with me? 

Unfortunately, we don’t allow pet dogs onsite. If you have a guidance dog, please contact us.

Do your restaurants cater for allergies and intolerances?

Yes, but please make us aware in advance if you have a severe allergy as we will need to check with the restaurants if they are able to cater for you.

Can I pre-order drinks and food?

We take pre-orders for drinks for amounts over £100. You can also purchase food vouchers to use at any of the restaurants. We do not take pre-orders for food. Please contact the reservations team if you would like to make a pre-order.

Can I run a tab?

Yes, you can run a tab, but this needs to be pre-arranged and can only be used at the bar for drinks. Please contact the reservations team if you would like to run a tab.

Do you have a dress code?

We are relaxed! You can come as smart or as casual as you wish.

There are only two of us, do we need to book?

We only take reservations for a minimum of 4 people however we do have spaces for walk in guests and we will do our best to accommodate you. 

Will all the restaurants be open when I visit? 

At quieter times, some of our restaurants may be closed. There will always be at least one open.

Can we hire the venue exclusively? (Min 250 guests)

Yes! If you would like more information about this, please contact the Events Manager on jodie@incipio-group.co.uk

Are you taking bookings for Christmas?

Please email us on contact@pergolaolympia.com for more information.

Do you have a cloakroom?

Unfortunately not, apologies.

I have a suitcase/bike/kitchen sink with me, do you have somewhere I can store this?

Unfortunately, we do not have any space to store large items – Sorry!

I think I have lost something at your venue, who do I contact?

Please contact the reservations team on contact@pergolaolympia.com

Can I smoke on site?

Yes, we have a designated smoking area.

Do you accept AMEX? 

Yes, we accept all cards, including AMEX.

Do you play music?

Yes! We have atmospheric music playing in the background.

Can we dance?

We don’t have a designated dancefloor, but we encourage dancing round your table – just please don’t dance on them!

Is there somewhere I can park?

There is parking available in local public car parks.

Do your restaurants serve Halal meat?

Unfortunately, not but we do have lots of veggie and fish options.

How do I find you?

Please refer to our “how to get to us” page, there are downloadable maps, our address and directions.

What happens when I arrive?

Please find the reservations desk and they will direct you to your table and be on hand to help you with any requirements. Please also see our “how it works” page.

Do you have table service? 

All our restaurants and bars are self-service. If you need any help with a large order, our team on site will help where possible.

What time do you close?

Our opening hours are - 

  • Wednesday & Thursday 5pm – 11pm
  • Friday & Saturday 12pm - 11:30pm
  • Sunday 12pm - 10pm

*The bars close 30 minutes before the venue closes.