FAQ’S

 
 

Is the site fully covered & protected from the elements?

Yes, the Pergola is completely covered, so will keep you protected from the elements.

The sun is shining, can I bask in it?

The Pergola cover is clear so gives the feeling of being outside, we do also have some areas which are alfresco; the top deck and also the day beds.

It is raining, will I get wet?  

No, we have you covered… quite literally!

Do you have a phone number?

Yes, all guests who book with us are provided with our phone number. Please refer to the booking confirmation we send you.

How many bars are there?

We have 2 bars, one very large one under the Pergola and another on the top level.

How many restaurants are there?

We have 4 amazing restaurants for you to try, take a look at “Restaurants” section on our website for information on the restaurants and menus!

What about if we just want drinks?

You are more than welcome to just enjoy drinks.

You are fully booked on my requested date & time; do you have other venues I can contact?

Yes, we have 

The Prince – contact@theprincelondon.com

Feast Bar & Kitchen – contact@feastbarandkitchen.com

How long can we have the table for?

We have two booking sessions – 

If your booking is between 12 & 3:30pm we would ask for the table back for our evening bookings by 5pm. If your booking is from 4pm, you are welcome to have the table for the duration of the evening. 

Can we extend our lunch time booking into the evening?

If there is availability we will do our best to accommodate you. Please contact the reservations team in advance, on contact@pergolapaddington.com

You are fully booked on my requested date & time, is there any way I can get a table?

Yes, we quite often receive cancellations, so please do contact the reservations team on contact@pergolapaddington.com & we will do our best to accommodate you. Alternatively, we have walk in tables available which are assigned on a first come, first served basis.

Does all my party need to arrive at the booking time?

We ask that all of your party arrives within a 30-minute window of your allocated reservation time. We will do our best to seat late comers but cannot guarantee entry. If you are running late, please call the Maitre’D on site using the telephone number provided in your confirmation email.

Someone in my party will arrive after the 30-minute window, is this ok?

If you have one or two people who might be a little later, please contact the reservations team & they will try their best to accommodate this or mention to the Maitre’ D on arrival and they will accommodate.

We are running late for our booking! What shall we do?

Please give the Maitre’D a call or text via the telephone number in your confirmation email & they will hold the table for you.

Can I take food off site?

Yes, you can take away food from Paddington between the hours of 12-5pm Wednesday- Friday

Are you wheelchair accessible? 

Yes, we are fully accessible for wheelchair users with two lifts and toilet facilities. If you require any special assistance, please do let us know in advance. 

Can I bring my baby/child with me?

Yes, we welcome children with open arms between the hours of 12-5pm, after this we are not licensed to have them onsite. We also ask that you make sure they are being supervised by an adult at all times.

Do you have high chairs?

Yes, we do have highchairs available. You can either request this when booking or ask the Maître D on arrival.

Can I bring a pushchair/buggy with me?

Yes, please let us know in advance & we will arrange for you to have a table with a little more space around it.

Can I bring my own food or drink with me?

We don’t allow any external food or drink to be consumed on site. We also don’t allow any drinks that have been purchased onsite to be taken off site.

Can I bring a birthday cake with me?

Yes, please do let us know in advance! We don’t allow any external food or drink to be brought onsite, but we make an exception for birthday cake! 

We are celebrating an occasion; can we decorate our table? 

Yes! Balloons & banners most welcome but please no confetti.

Can I bring my dog with me? 

Unfortunately, we don’t allow pet dogs onsite. If you have a guidance dog, please contact us.

Do your restaurants cater for allergies & intolerances?

Yes, but please make us aware in advance if you have a severe allergy as we will need to check with the restaurants if they are able to cater for you.

Can I pre-order drinks & food?

We take pre-orders for drinks for amounts over £100. You can also purchase food vouchers to use at any of the restaurants. We do not take pre-orders for food. Please contact the reservations team if you would like to make a pre-order.

Can I run a tab?

Yes, you can run a tab, but this needs to be pre-arranged & can only be used at the bar for drinks. Please contact the reservations team if you would like to run a tab.

Do you have a dress code?

We are relaxed! You can come as smart or as casual as you wish. No football shirts/shorts/hats/scarfs can be worn inside the venue.

I’m going to the game in my football shirt, can I wear this at your venue?

No football shirts/shorts/hats/scarfs can be worn inside the venue, this is due to the terms of our license so we are very strict on this 

There are only two of us, do we need to book?

We only take reservations for a minimum of 4 people however we do have spaces for walk in guests & we will do our best to accommodate you. 

Will all of the restaurants be open when I visit?

At quieter times some of our restaurants may be closed, but there will always be at least two open.

Can we hire the venue exclusively?

Yes! If you would like more information about this, please contact the reservations team on contact@pergolapaddington.com

Do you have a cloakroom?

No, we hope the weather will be warm enough so there will be no need for coats!

I have a suitcase/bike/kitchen sink with me, do you have somewhere I can store this?

Unfortunately, we do not have any space to store large items – Sorry!

I think I have lost something at your venue, who do I contact?

Please contact the reservations team on contact@pergolapaddington.com  

Can I smoke on site?

We have a smoking area located on the upper level.

Do you accept AMEX? 

Yes, we accept cash & cards including AMEX.

Do you play music?

Yes! We have atmospheric music playing in the background.

Can we dance?

We don’t have a designated dance floor but we encourage dancing round your table – just please don’t dance on them!

Is there somewhere I can park?

We do not have a car park however, there are parking spaces on residential roads nearby; these are few are far between.

Do your restaurants serve Halal meat?

Unfortunately, not, but we do have lots of veggie/fish options.

How do I find you?

Please refer to our “how to get to us” page, there are downloadable maps, our address & directions.

Where do I ask my taxi to drop/pick me up?

Order your taxi to Sheldon Square (W6 2PY) where a security guard will redirect your cab to the other side of Pergola Paddington Central where you will be dropped off/picked up. If you have a ordered a taxi, simply cross our bridge on the top level and walk down the stairs and through the exit where you can wait for your taxi/uber.

What happens when I arrive?

Please find the reservations desk & they will direct you to your table & be on hand to help you with any requirements. Please also see our “how it works” page (click the “about” tab).

Do you have table service? 

All our restaurants & bars are self-service. If you need any help with a large order our team will help where possible.

When are last orders?

Last orders are called 30 minutes before we close. You will at this time be asked to start drinking up / finishing food.

What time do you close?

Our opening hours are - 

  • Monday/Tuesday – Closed 
  • Wednesday – 12pm - 3.30pm and 6pm - 11pm 
  • Friday and Saturday – 12pm - 11pm
  • Sunday 12pm – 10.30pm